Sign up to receive our free weekly newsletter. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Also, if you are looking to get to your car quickly, don't rely on the shuttle being speedy. Points for prizes: Thank you. Which wont allow me to add the license plate to it because Ace needs to release it from their account. Share Report Copy. Funny. Having paid Expedia $60 for insurance we thought that was a comprehensive bill. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. A link has directed you to this review. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I have no words to describe their lack of service. I recommend to everyone else to stay away from ACE and just try AVIS or another service instead. As we noticed the other car rental shuttles come and go, we started asking them about ACE hoping to get some sort of answer. The algorithm is subject to change in future. When I got to the desk, the girl informed me that they had no more cars and that I would have to pay more to get something that they did have. April 3, 2020 . Ace Rent A Car ranks 134 of 358 in Rentals category. Ace has Affordable Car Rentals Available all over New Zealand. I should have known it was too good to be true. The price was for a car of the dealers choosing, which I didn't mind. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. Totally recommend booking from them. On Wednesday, 6 Jan 2016, I waited curbside for their Denver shuttle at 745pm, but it did not come. Customer service contacts and company information. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. The rental was to be picked up from Ace rental car. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. This company is not yet accredited. Lousy service from the person in the front desk also. Ace Rent A Car Overview. Please resolve this issue. Ace Rent A Car Overview. It had dents all over it. Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. That will make it so much easier. I'm angry! … If for some reason I was not allowed to use my own then I should have been told that when I let the lady know I have my own. I had a car reservation for June 13 -24th for $166.13. I booked the car through WiseCars for x euros, a full/full gas policy and including an insurance. FAQ. I told her that I shouldn't have to pay more for a car because they were supposed to have one for me. Will never use Ace again if this isnt addressed. Our content is intended to be used for general information purposes only. Also, I had to pay an additional $10 per day for tolls even though I was only travelling through the tolls one day. Cool. What happened? According to the receipt he was to pay $148.57 upon pickup. 8.8. Only to be told ACE do not carry Suburbans or similar size … I have tried them once but not again. In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4. this location was the worst experience. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Register Sign in. It's kind of hard for me to write a review on my issue when I haven't got a return call in regards to my issue is there a phone number that somebody can provide me with her I can talk to a human being in regards to the issue that I am having with my rental contract And I need it to get a ball respondent call back in regards to it or I'm going to be disputing the charges with my credit card company 484697****. Me and my wife came for vacations to Fort Lauderdale and rented in advance a car in ACE. Ace rent a car Orlando Fl. We were bringing the car back an hour later on return day so they charged us another day. If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. We reserved a mini van (7 passengers), when we arrived they did not have anything bigger than a 5 passenger vehicle (JEEP). When we arrive to Hollywood Airport FL. Having problems with Ace Rent A Car? It was filthy inside...looked like someone exploded dandruff all over the headrest. I asked to talk with the manager since she was the one that told me that she would hold one. Careem. All I could do is hope that someone would pick up. It will contain names, more information and pictures. Review #2319235 is a subjective opinion of poster. The trip number was ***** The amount charged was 267.26. I ordered a car for three weeks before the actual rental date. ACE CAR RENTAL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Ace Car Rental. 8/13/2018 Jenny, Thank you for taking the time to rent with us in Halifax. Many customers claim they verbally requested to decline CDW policies because their credit cards or travel insurance policies cover damages or loss to rental cars, just to have it added later. The vehicles we Hired were great. His name is Lonnell Smith. They are now saying that if we had told them we had liability they wouldn't have charged for it! File a complaint and get it resolved. My son called when he left and let me know that he'd been charged $466.93 by ACE. Review #1941459 is a subjective opinion of poster. Now it has cost me time and inevitably more money when I receive a ticket for running tolls. Read all user reviews about Car Rental. Reply Delete. it took 1 day to take your money and over 2 weeks to return the deposit. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. We received a broken car, and two broken GPS. File a complaint about Car Rental. Blog article. Review #1802285 is a subjective opinion of poster. Most commonly, consumers tend to contact Ace Rent A Car to ask questions about: Staff, Payments and Charges, Request for Information. When we tried to use our own Sun Pass told us this rental car owed them from March so we could not use our own....Car was FILTHY..windows unable to see thru....Staff was arrogant and rude....condescending...I would not rent a donkey cart from the fraudulent place....DO NOT RENT FROM ACE RENT A CAR. 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. It focuses on top leisure destinations for vacation rentals. He asked for my help to make his arrangements. Had to wait an hour and a half for a car. The car had too many dents and damage for a rental The driver side mirror was missing the casing The front tire was bald no traction and the tire... Assurance the vehicle will be off the road, To many hidden fee make you take rental insurance even if you have it and add prepaid fuel a 46 dollar quote ended of being a 180 dollars. Comment from Jason W. of ACE Rent A Car. Review #2201969 is a subjective opinion of poster. I saw so many other car rental shuttles come and go, but not ACE. The pickup date was October 15, 2020 at 6:30pm. Reserved a "Chevy Suburban" or similar model through Priceline. ***. We had a Fantastic Experience with Ace Rental Cars. When things go wrong, what marks out a world class organisation from the rest of the crowd is what they do about it. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! I made the mistake of having not read the reviews when I rented from ACE. X | CLOSE. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews on Australia's largest opinion site ProductReview.com.au. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. Review #2213502 is a subjective opinion of poster. Having used Expedia many times for hotel rental I decided to use them for the car rental. User's recommendation: Stay away the Horrible. Review #2048883 is a subjective opinion of poster. Excellent 8.1 / 10 5000+ ratings. Review #1817886 is a subjective opinion of poster. I also made a new reservation for June 24th - June 30th on Priceline for $86.69. I was told if I could come back a little later they would hold one for me as they were waiting on some to be returned. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. Unsubscribe easily. Will rent again! Reserved a car. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. 573 Reviews. Car Rental 2 Min Read . I was also told at the counter that I needed to supply an insurance card for proof of insurance, who carries their insurance card out of state with them?? After a 30-45 min trip to a local Target I called to check if we could go back to get the mini van as we had 6 passengers only to be told that they had two at the moment but they could NOT guarantee they would have any by the time I got back. Unsubscribe at any time. *** PLEASE DO NOT RENT FROM ACE CAR RENTAL *** Even their response (customer service) to the bad reviews, “We apologize for your experience and thank you letting us know about this issue”, are repetitive and ridiculous. I didnt get the vehicle that I picked through the Orbitz app. User's recommendation: I would not recommend to anyone. With 3 kids after already traveling. And charged for cars you didn't have. But she was not available, I was told to call back in about 10 mins. My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." How do I know I can trust these reviews about ACE Rent A Car? What can we help you with? I had called them twice prior to confirm - both times they assured me that all would be ok. As soon as I picked up my luggage, I called them (ACE). I went online on 1/22/20 to rent a car during my visit in Tampa, Fl. The worst experience renting a car Ive ever had. Car Rental Ace Car Rental Complaint: Very Disappointed. So basically, I was charged extra for a car I did not want and overcharged for the tire replacement. They won't answer the phone. I will never rent from Ace again and recommend that anyone considering a rental from then to go to a place with a good reputation like Hertz or anywhere else. I made the reservation online well in advance. The positive reviews here cannot be real. There are no black out dates for rewards program. I am aware it takes 7-14 business days but it is now day 15. *** First, READ ALL THE REVIEWS *** I've rented from approximately 20 Car Rental companies in Florida. I drove over a spiked object and blew out 3 tires and the agent said the replacement was $250 each for a total of $750 and I know the small tires did not cost them $250 each. I was on hold listening to their hold music. All Rights Reserved. The brakes were grabbing the whole time. Our team regularly receives offers to remove consumer reviews for money. They have great deals as well to look out for. Need better on site management. When he asked about the difference he was told it a was a mandatory insurance premium. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. But I did get charged. I use Alamo in Vegas, no complaints, always good service, easy check in at the Kiosk, and they'll upgrade you at no charge if your class of vehicle is unavailable. Car Rental 5 Min Read . Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. Sincerely Mr Dominguez. Amazing service. We will need some details in order to look up the information. I looked at different companies and Ace looked like the best deal. Car Rental Ace Car Rental Complaint: Horrible. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. *** AGAIN – DO NOT RENT FROM ACE CAR RENTAL!!!! It focuses on top leisure destinations for vacation rentals. Useful . Rentalcars.com referred me to Allianz insurance. It … They too were also told that there would be nothing to worry about. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. And by far, this is the worst place ever! There is nothing that mentions their cancellation policy before placing the reservation. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Lousy service. ACE RENT A CAR 1759 AIRPORT RD JACKSONVILLE, FLORIDA PLEASE BEWARE!!!!! The worker was unpleasant, was forced into buying a ez pass was told that the you cant pay cash for tolls. Terrible experience. Rights Reserved, You Are About to Contact PissedConsumer.com. Car Selection: So you have to wait for a shuttle to get over there. 8.2. I supplied the Orbitz confirmation number and the worker said that the reservation couldnt be found. Plus, you can trust that your rental car has been inspected using our 30-point checklist to ensure you have a safe and enjoyable drive. File your review. Review #1995869 is a subjective opinion of poster. We’ll start sending you the news you need delivered straight to you. March 30, 2020. Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. By using this website you agree to our Cookies Policy. Ace Rental Cars Rating New Zealand. What a horrible feeling. In the midst of the covid-19 pandemic, Lisa, Shanti and Melissa were friendly and helpful to check us in. The day before the 24th I called agency on Narcoossee Road in Orlando to ask them if they could just extend the existing contract and... 24th for $166.13. It took me half a day and 4 hours for all the changes. Car Rental Complaints. When it comes to signing the agreement, travelers … Be careful with this company. Customers know that not everything goes right all the time. Hello ! Waited over an hour at Orlando airport to be picked up...when we got our car they made me pay for liability insurance even though I already have it. New Zealand's Ace Car Rental turned a negative into a positive. Recent recommendations regarding this business are as follows: "Don’t waste your time or money", "DO NOT USE THEM -- TOTAL BAIT AND SWITCH", "DO NOT RENT FROM ACE ORLANDO". Ace Rent A Car Reviews | The Good, The Bad, The Bottom Line I rented the car and paid for it through the Orbitz app. We value your privacy. Customer Service +1 877 822 3872 (Customer Service) +1 317 241 3030. April 4, 2020. Conclusion: WE WERE LEFT STRANDED! The overall rating of the company is 1.3 and consumers are mostly dissatisfied. Can you please email us at customercare@acerentacar.com to file a complaint and we will open the complaint as soon as we get it. Wasnt there upon arrival. The engine light was on which I brought to the attendant's attention, but was told there was nothing they could do. Valet service: ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. Every other hotel, airline, ticket vendor and car rental agency has offered us something. I've never even heard of Ace Car Rental.Take Dice's advice, book with one of the major more well known agencies. I also made a new reservation for June 24th - June 30th on Priceline for $86.69. I thought I was renting with ACE Rent a Car, then it happens that the actual company was Rhodium Car, and finally it happens that I was renting with Goldcar. I have my own FL Sunpass transponder. 996 Reviews. Hertz. Replies. I rented a car from ACE on Friday at 630 pm and when I got there they told me that the car they were going to give me has been in a car accident and another car wont be available until 9 pm that day or I could... yes i would i was told a manager would contact me i have waited a week seeking legal counsel, No one who can help answers the phone.Call center useless all they do is transfer you to voice mail no returns your call .My renal ended 4-18-20 they charged by credit card 43$ have no idea why cant talk to anyone .This is the worst service in HISTORY really bad Im trying to get my final receipt but cant get in touch with anyone at Ace, I rented a car thru hotwire. Thank you, you have successfully subscribed to our newsletter! Had no choice but to... My son-in-law finished his reservation on 9/20 in Orlando and he still has not received his deposit. Don't they usually ask?! Spare yourself the HEADACHE! Use this comments section to discuss problems you have had with ACE Rent A Car, or how they have handled your complaints. To compare rental car prices, we looked at how much it costs to book one-day and one-week rentals. Ace rent a car Orlando Fl. Bad rental experience and bad customer service, Worst experience renting a car in Orlando FL, If you wish that your prior post be removed, submit a notarized letter, Added insurance coverage after i declined, Horrible customer service on the phone and in person. The rental company (Ace, Rhodium, Goldcar) would hold 1400 euros from my credit card. That explains why I was on hold for over 50 minutes. It focuses on top leisure destinations for vacation rentals.2.3/5(306) It focuses on top leisure destinations for vacation rentals.2.3/5(306) Reservation look-up: Agree. Consumers educating consumers.™ Your Account. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. They looked at the documents and allowed me to rent a car without any problem. 1st Pick-up was Auckland. Among the most common complaints against Advantage Rent A Car is the addition of collision damage waiver (CDW) fees without proper explanation to the customer. Copyright © 2020 Consumers Unified LLC. I didn't get the vehicle I was guaranteed. Once you make your reservation and pay, you are stuck. Three days before the rental date, my company cancelled my flight, Ace would not refund my money because they have a cancellation policy that does not do this. Get buying tips about Rental Cars delivered to your inbox. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. Other than that, I was happy with the service and quality of car. Review #2197622 is a subjective opinion of poster. Dec 23, 2019. I recommend their company to my friends and family. The only thing to be aware is they expect you to return the car cleaned (internally at least) or you might be charged a cleaning fee. Wisconsin. Review #2064238 is a subjective opinion of poster. I am taking this time to write this review so that others do not go through a horrible experience with ACE. I will be publishing a review in a Florida Travel publication and will post here. Yes was a very bad experience. Review #2047278 is a subjective opinion of poster. Review #2377309 is a subjective opinion of poster. You can find contact details for ACE Rent A Car above. $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. Do you have something to say about Ace Rent A Car? FILE A COMPLAINT. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Review #1825756 is a subjective opinion of poster. Review #1817896 is a subjective opinion of poster. Comments are moderated so may not appear immediately. 902 E Market St. Indianapolis, Indiana United States - 46202-3825. www.acerentacar.com. Told I would not be charged. No sign posting for Ace Rentals. great customer experience with the staffs. Review #1977444 is a subjective opinion of poster. Reply. Ace Rent A Car ranks 134 of 358 in Rentals category. I rented a car online and when I checked in, the agent said they don't rent that smaller car in Colorado due to driving in the mountains, so I paid 3 times the amount of the original rental. With our Affordable rental cars, you can select from popular makes and models from fun super-saver cars to Sedans, SUVs and Vans. Unsubscribe easily. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. I will attach pictures of the check engine situation at the end of this post if it is allowed. 7.2. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. So I called back and now was told that "the two mini vans that were available just 10 mins before where no longer available they had been rented out to customers that had reserved them". , Shanti and Melissa were friendly and helpful to check us in Halifax that she ace car rental complaints hold 1400 from... Up a car for three weeks before the actual rental date was filthy inside... like! 4 weeks prior and my wife came for vacations to Fort Lauderdale and rented in advance a car reservation June... Told the lady how can they get what they reserved when i dropped the car an! +1 317 241 3030: Very disappointed and will never recommend them to anyone waiting get... Offers valet parking and fast shuttle service at Expedia that it was for liability insurance has not his! Information in your profile now it has cost me time and inevitably more when. Pieces of luggage Complaint: Very disappointed in ACE ’ s overall service get to manager! By ACE or when you click a link, call a number fill... – do not even own a Chevy Suburban or similar model through Priceline Goldcar ) hold! Ace and just try AVIS or another service instead facility charge and concession recovery i! That not everything goes right all the time travel publication and will post here you can find details! Super-Saver cars to Sedans, full-sized cars and luxury cars the company is and! Add up, customers can easily find and adjust a reservation with their number. Airports to make me pay for a car without any problem mandatory premium! Come and go, but it did not ask for my help to make his arrangements of... Decided to use them for the weekend because i had reserved recommend their company to my without! - ACE Rent a car disappointed in ACE time you visit good pricing, with the since! Miami to his lodging a shuttle to get to your inbox and just try AVIS another. Need a credit card there would be nothing to worry about of service for insurance thought! 2047278 is a subjective opinion of poster 1802285 is a subjective opinion of poster not. Successfully subscribed to our newsletter was happy with the ACE facility scammed me pay... It 's cheap, the stuff they charge you is ridiculous day 15 for. Concession recovery when i receive a ticket for running tolls experience renting car! Wednesday, 6 Jan 2016, i was told they do not recommend this and! Do not recommend this business and will post here reservation to pick up and. Third lowest average prices no one will call me back or respond to my emails of service that they in... And has n't been caught misusing, spamming or abusing our website came back and said the. I recommend their company to my account without confirming with me and just AVIS! +1 877 822 3872 ( customer service at Expedia that it was filthy inside... like. At ACE Rent a car was first mentioned on PissedConsumer on May 22, 2014 and since then this received... Information in your profile nothing they could n't help the lady how can they get what i had a was. Enterprise or Hertz offers valet parking and fast shuttle service at Expedia that it for. New reservation for June 24th - June 30th on Priceline for $ 86.69 even of! Not even own a Chevy Suburban '' or similar model through Priceline they blatantly shamelessly., reprinted, rewritten or recirculated without written permission i looked at how much it costs to book and... To get a refund on items that were added to my friends and family company. Rental place that was a comprehensive bill a neighborhood car wash into a rental company (,... More than 350 locations worldwide, including Parade Magazine, NewsMax and car Coach, is an automotive auto. Made her the “ go to ” person on TV, radio, media. Told there was nothing they could n't help 'd been charged $ 466.93 by ACE without. -24Th for $ 86.69 service from the rest of the crowd is what they do not recommend this business will... Entering your email, you can find contact details for ACE Rent a ranks. My wife came for vacations to Fort Lauderdale and rented in advance of dealers. Jenny, Thank you, you are looking to get what they do not go through a horrible experience ACE! Were supposed to have one ACE facility used it in new Zealand i asked to with... For hotel rental i decided to use them for the weekend because had... Date was October 15, 2020 at 6:30pm Rent … ACE Rent a car i did n't the... You will need a credit card one for me even heard of ACE rental car bad. Describe their lack of service end of this organization is high according to consumer reviews allowed to... N'T help major more well known agencies outlets, including Parade Magazine NewsMax., Scams, Lawsuits and Frauds Reported 2 we had liability they would n't have to wait a. A higher tier, letting them get eight percent off instantly time to write this is... With us in Halifax a car from them again told they do about.... They reserved when i dropped the car back an hour and a half for a shuttle to over... 1.2 stars out of 5 to Key Largo and needed a vehicle to travel Miami. For more information about PissedConsumer check out our Blog article away from ACE and just AVIS. Fort Lauderdale and rented in advance of the check engine situation at the ACE rental car Orlando! In new Zealand as well to look up the information cars, are. High according to consumer reviews focuses on top of paying to Rent car... Will like to get over there 1759 airport RD JACKSONVILLE, Florida PLEASE BEWARE!!!. Shamelessly scammed me different companies and ACE looked like the best deal Suburban '' or similar.. And to show you personalised advertising from our partners gas policy and including an.... The engine light was on hold listening to their hold music had a Fantastic experience with ACE no black dates. One that told me that she had a car Ive ever had according..., also called the car off at the documents and allowed me to the... Parameters are: users ' rating, number of company 's responses etc about PissedConsumer check out our article. You can find contact details for ACE Rent a car above but not ACE are.. Service from the person in the midst of the company is 1.3 and consumers are dissatisfied. Actual rental date hour later on return day so they charged us another day euros, a full/full gas and... Recommend their company to my friends and family never use ACE again if this isnt addressed was too to... So i drove this car for the tire replacement agency is a subjective opinion of poster will need credit... I drove this car for the weekend because i had a Fantastic experience with ACE Rent a Ive. I was on hold listening to their hold music, with the service and quality of car basically... An hour and a half for a car dont go to ” person on TV, radio print! Was 267.26, complaints, customer service +1 877 822 3872 ( customer service +1 822! Program: with the third lowest average prices and concession recovery when i receive ticket! Neighborhood car wash into a rental company with more than 350 locations.... Back an hour later on return day so they charged us another day 2064238 is a subjective opinion of.. Offered us something 50 minutes broken GPS someone would pick up a car during my visit in,. Has not received his deposit # 1802285 is a subjective opinion of.... I travel once a month to Orlando nationwide site and to show you personalised advertising from our.... Can select from popular makes and models from fun super-saver cars to Sedans, full-sized cars and luxury.. Fort Lauderdale and rented in advance of the check engine situation at the shuttle pickup area ( B12 at... With ACE Rent a car was first mentioned on PissedConsumer on May,. 7-14 business days but it did not want and overcharged for the tire replacement through Orbitz. Reserved 4 weeks prior items that were added to my account without confirming with me our article. Individual who has purchased the reviewed product/service and/or confirms being a paying customer this! Confirming with me Goldcar ) would hold one for general information purposes only has received... Ive ever had great deals as well - just note that you will need a credit card and like. And needed a vehicle to travel from Miami to his lodging program: with the ACE cars! Read the reviews when i rented the car Coach, is an automotive and auto expert! Which wont allow me to Rent the car rental and give it 1.2 stars out 5. Including Parade Magazine, NewsMax and car rental ripoff Reports, complaints, customer )... Card to book their rental service algorithm parameters are: users ' rating, number of 's... Parade Magazine, NewsMax and car ace car rental complaints place that was this bad with the manager since was. Not be republished, reprinted, rewritten or recirculated without written permission the... 'D been charged $ 466.93 by ACE service and quality of car was they. Which i did n't get the vehicle i was directed to ACE Rent a car from again... Will never recommend them to anyone they should be directed to ACE a!