Anyone who reads this should at least be aware of the things that can happen. We do that by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs, whether they come to us online, visit our stores or invite us into their homes. Also a manager wouldn't let me speak to his manager saying he's the top of the food chain & I have to snail mail the Office of the President. I should be the one who is angry and demand to see her manager. When I got home from work, I received an email that the order required an information update. Please help me I am not a rich person. But fine I can understand it's not BestBuy's fault so I called to re-order. The following day, yesterday, I received and email from Best Buy Customer Service saying the laptop is no longer available at that price - please go to the store and ask for a refund - they said! My recommendation is NEVER BUY at best buy - you will get screwed. Do you think I would show up and ask for a refund if I abused or severely damaged a product? Never buy anything from Best Buy. I agree do not buy from Best Buy. We can order from Canada Computers, but we can't walk into tons of stores & find a good store where the guys know what they are doing, so most times we are stuck with Best Buy & Future Shop & we risk our lives & computer by trusting them. Why wait for a whole week and then make us question you OF COURSE WE WILL It's a WEEK OLD. They often have budgets they try to stay under and don't staff enough people. I honestly don't think you will find anyone sincerely interested in helping you at Best Lie. Nice, that's some buying power right there. I never purchased Geek Squad membership. never going to purchase anything from best.. sorry worstbuy. A Vancouver woman says she purchased a camera online from Best Buy Canada, only to receive an empty camera case. That's when one of [censor]S tells her he needs a key. I understand the system requires the billing address to match the credit card, but the system finalized the order and sent me a confirmation, Order #880***23. Electronics and household app. It's disgraceful. And you can't get out of it. 2 things I've ordered on line never arrived ( cause I'm never going in the store again ) I ordered on line. Tried to contact them with no reply. No actual account number or credit limit information... just a confirmation that I was approved and a confirmation code to use as reference when calling their inquiry line. www.bestbuy.ca She said she could do that for me to hold, and she put me through to another agent. I honestly don't think you will find anyone sincerely interested in helping you at Best Lie. and unfortunately take a loss. I tell him the same story I told the "computer" guy. Best Buy, for the last several years, has been the only true electronics and appliance store that still has a brick and mortar retail presence. Worst store to deal with Why is there both Best Buy and Future Shop only two city blocks from each other they are owned by the same head office . Policy should be same every time. She kept asking if I did something wrong to the product which caused it to be defective. the company shoots itself in the foot with the new employee training sessions which are a complete waste of time and money. Whatever products are advertised in their weekly flyers are not supported at store level with sufficient stock for the promotional period...even on the day the ad breaks! Useful. I told her that we had already been down that road, been done, all verification information possible had been provided. Now we are trying to get a refund for items they have not shipped and told us it will take 7 business days to review the request. & while waiting, I asked the girl to call back there to find out how long it's going to take to do the memory. She said of course it would happen. I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy. PS5 was returned to Best Buy as BB said there was nothing they could do. I tried to purchase from Bestbuy.ca & had nothing but problems. I should be the one getting an apology from her.I didnt even get an apology but no sympathy or empathy from her. The mousepad didn’t work, all but 2 of the numbers did not work. You’ll receive points for up to eight 25-point reviews per calendar year. Phone Number: Call the Best Buy headquarters at 1-888-237-8289 for the consumer customer service department, 1-612-291-1000 for Best Buy headquarters, or 1-612-231-5146 for media inquiries. Bottom line is (I hate to say this), the intelligence level of workers these days is very low. 38 Reviews . Finally the store manager felt bad for us and helped facilitate the return.Then, my partner bought a PS5 from them. Now if there is a serious problem with the item and there is no sign of tampering we will exchange or refund simple as that (as long as it's still within the return date). She said that she could not discuss it with me. He verifies with someone smarter then him and then agrees with me - yes, it will take a 2gb stick. Good luck with that. I think Price matching is a all store policy and it's not a promo ! I know how you feel, all you want to do is wait for the F*** employees and the especially the stupid head manager outside, get a baseball bat and beat them so they can't work for years. Best Buy Canada was first mentioned on PissedConsumer on Jun 09, 2013 and since then this brand received 48 reviews.. Best Buy Canada ranks 518 of 1769 in Appliances and Electronics category. I'll never go back or order from bestbuy again. If you decide to buy a new appliance from Best Buy … The one Ajax, usually full of customers. I cannot find this information anywhere. Forget it! Great. Once that was done, I asked if that was everything- and she said that it was. I'll go to Radio Shack. See BBB rating, reviews, complaints, & more. In this role, she oversees all services in stores, online and in customers’ homes. I'm not stupid, I checked all my junk mail folders. Best Buy offers repair services for most major home appliances including: refrigerators, freezers, washers, dryers, dishwashers, stoves, and more. She told me that she could not cancel the order. I sense Best Buy will go the way Future Shop did. She also asked if I wanted a credit increase since today was the only time I could ask for one - if I asked later, I would not be granted one until 6 months had passed. He then tells me that he has no idea why person #1 told me I would get an email in an hour, or why person #2 would tell me that it would be delivered on January 4. Best Buy - unacceptable repair and customer service. DON'T EVER ORDER ONLINE FROM BESTBUY PERIOD. The empolyees do not care to help because they are not base on commission so they could care less. Options. I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. 75 Reviews | 3.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. I called Best Buy to return the item, as it is unfortunately defective and I would like to replace it with one that works. at this time i think best buy should be packed up and sent back to the states. After waiting 40 minutes for a call back I am told that my order is delayed because my payment did not go though. But remember Best Buy Did NOT put those indicators on; the Manufacturer did! I did my job as a consumer & researched ahead of time. It used to be that there were quite a … You end up paying the equivalent of a new iphone anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. Now if it was an "Open Box" Meaning the price was marked down because a previous client returned the item, we open the box in front of you to make sure everything is okay no scratches or nothing. being an ex-employee of the best buy corporation, i have seen the company at its worst. Recent recommendations regarding this business are as follows: "Lets see how fast you action my request", … I thought maybe it was just b/c kids are young, but even people in their 20's & 30's are complete [censor]s & when I was 18, I don't believe I was ever this stupid. However, when I checked my in-box the next day, arriving after my verification email was an email that my credit card had been declined. 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