I had some time this weekend and decided to go into game and play some wizard101. I’ve had great experiences with KingsIsle customer support. There are 2 ways to get in touch with our support team: 1. Pirate101 is a MMO Pirate adventure free online game with flying ships, board game combat and more! An important part of that is providing a safe environment for our young players, and that’s a responsibility we take seriously. This should work on Internet Explorer, Firefox and Chrome. Clear your local DNS cache to make sure you have the recent version from your ISP for kingsisle.com. “What happens when I contact support for help?”. While we consistently reply within 24-48 hours, the response time can vary due factors that are difficult to anticipate. Please don't submit any … I also like their philosophy on hiring - they do not fire all of their developers once a game launches. go to the bazaar, look for maximum resistance against what you are facing, i am guessing its post celestia, but sometimes the path of resistance can overcome where the path of strength has failed. KingsIsle Entertainment has developed Wizard101 to be an exciting and fun online experience for people of all ages. Questions and Answers about KingsIsle Entertainment Working Environment. I agree with that personally. 0 Ratings. Thank you, sometimes I have problems with my stuff i’ll think of this when i need help. Support Center Log In | Sign Up Log in using one of your existing accounts (Facebook, Twitter, Google, OpenID) Or continue to the following form to log in with your existing support account. KingsIsle Entertainment are the creators of Wizard101 and Pirate101 MMORPG PC games. thanks for all our help and now I know what’s involved. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. It was not up when I got back on this morning. I just adore anime and manga to death, and I would love to have an account on an anime game that I can actually play on that’s my age! They get back to you right away if not within 24-48 hours but no matter what they always get back to you. There are multiple ways for you to contact the KingsIsle Support team, but all the different ways end up in the same place. For all the hardwork you guys do their. I have been working at KingsIsle Entertainment full-time Pros Meeting some of my co workers was the best experience, they had a passion for pirate101, as did I, that warmed my heart With so many players enjoying KingsIsle games, there are sometimes a lot of requests for assistance! Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. Troubleshooting. pirate101(not responding) hello kingsisle I am reporting this not responding thing that happens to me very often every where I go it always happens my game freezes and says pirate101 (not responding) its getting out of hand now is there anything you can do to fix this problem please because its really slowing me down so please help me Here are some things to keep in mind when contacting support: Chad Hodgson Lack of caring or customer support from kingsisle. We're here to help. Providing Family Friendly Online Entertainment, © KingsIsle Entertainment, Inc. - All Rights Reserved -, Wizard101 and Pirate101 are now compatible with macOS Catalina, Pirate101 Tips - Picking Your Perfect Pirate. ( Log Out /  Yay for Customer Support!! Come find out All correspondence will be conducted via e-mail in this way until the issue has been solved. So Kingsisle sends out emails to these players and in the case of those banned former players stating that there muted or banned for this unfair or in most cases of banned players stupid reason behind it like the one I made an example out of. Ask a Kingston expert. This confirmation lets you know that the KingsIsle Support staff has received your message and that a reply will be forthcoming. To start viewing messages, select the forum that you want to visit from the selection below. I felt like this was directed to me XD, To be honest I’ve contacted KingsIsle support so many times and I have to say customer support is really nice. Thanks! This is the KingsIsle Entertainment company profile. ( Log Out /  Questions about a Kingston product you already own? KING SUPPORT. Email. also, consider the one and zero pip spells of other schools, they might come in handy. While we consistently reply within 24-48 hours, the response time can … We have a full library of product support resources compiled to make sure you have access to the most up-to-date, relevant information necessary to get the most out of your KING product. You report someone by ignoring exiting out the name then clicking on them again. Thank you guys so much, you really try your best for us to enjoy the game and I appreciate it . If kingsisle.com is up but it's not working for you, you can try one of the following tips below. Similarly, the players who have been waiting the longest in the queue are helped first. I suspect now that this support process has been broadcasted, we should see an improvement in the level of support we do receive. By providing insight into the support process, we hope to empower players with an understanding of what to expect when requesting assistance. Call Technical Support Monday-Friday 6 a.m.-6 p.m. PT +1 (800)435-0640 (Closed) Resources. Easy peasy! The next person in line will inevitably have to wait a little longer for their turn if this happens. Does KingIsle plan on getting a call center. You need plenty of shields available and a lot of heals. Thanks for all your support! Change ), You are commenting using your Google account. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. and i can’t defeat the boss, you could just focus your gear on resistance to whatever school he is and then he can’t harm you that bad. Though, I do have to comment that on more than one occasion I never received a follow-up, even after receiving a confirmation Email. The ticket in question is "[redacted]." ‎Download apps by KingsIsle Entertainment, Inc., including WizardBlox, Grub Guardian, Rise & Destroy, and many more. Contact Technical Support. Just pick on their name in the dialogue box. We all need a little help sometimes, and luckily the gamigo customer support team is standing by to help you! Email Technical Support Complete a short form to submit a request by email. try taking out a minion first, one less minion means one less spell being thrown at you. Just click on report and give your short explanation. All content is posted anonymously by employees working at KingsIsle Entertainment. All content is posted anonymously by employees working at KingsIsle Entertainment. If you are still experiencing issues, please contact our support team via the form at the bottom of this page. (Not to say that's the effort it took, just that we were suddenly surprised with it.) The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. You may have to register before you can post: click the register link above to proceed. ❤ you guys ^_^, All of these details might be added to w101, I thank all of you Wizard101 helpers!! It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. The WoT scorecard provides crowdsourced online ratings & reviews for kingsisle.com regarding its safety and security. Thanks for being so awesome! P.S., can you do a multi-player game that has to do with anime, and has gods and goddesses in it? ok, and for issues that customer service does not resolve? To date, that request has gone unanswered. I WANT TO PERSONALY THANK YOU. December 2018 in Wizard101. You may have to register before you can post: click the register link above to proceed. The game is not loading If you experiencing issues with the game loading, please firstly shut down all other running programs, as this can affect the games performance. To start viewing messages, select the forum that you want to visit from the selection below. Very useful ^-^ If you see me on the game, feel free to add me! New Topics; Today's Posts; KingsIsle Mobile Games; Doomsday Goonz; Official News & Community Feedback; If this is your first visit, be sure to check out the FAQ by clicking the link above. I just used this to see how long I was muted… good news, only 5 days left! Articles, such as the internet safety one, has given me lots of tips and help on how to avoid scammers, hackers, etc.! ( Log Out /  I love wizard101 and pirate101. Wizard101 is a great game and I have been playing for years. Me as a player in the game appericates the understanding and the responces you guys give specially when any of us players are having a difficult time in what ever the issue is. Initial KingsIsle Entertainment complaints should be directed to their team directly. Thank you for explaining your support process. Change ), You are commenting using your Twitter account. All player inquiries are delivered to the KingsIsle Support team in the form of a Support Ticket. Be sure to include the following: Username(s) *do NOT include passwords; Character name (if applicable) *add level & school if all named same Is kingsisle.com down for you? Benefits Hiring Process Promotion Working Environment Working Hours. THANK YOU KINGSISLE! This often depends on the quantity and complexity of the issues that we receive. Can this be used for personal ideas? . New Topics; Today's Posts; Contact Us If this is your first visit, be sure to check out the FAQ by clicking the link above. Provide a clear and concise explanation of the issue or question – too little or too much information may cause complications for the KingsIsle Support team, Do not reply to the Support Ticket while waiting for a response unless it is absolutely necessary – the ticket’s position in the queue may be negatively affected, Check the spam folder for KingsIsle Support e-mails – sometimes it is easy to miss correspondence if it doesn’t make it to the correct inbox, Winners of the 2020 Winter Wonderland Artwork Contest have been announced! For Windows machine, you can do this by going to Start > Command Prompt > Type, If you suspect your ISP is blocking kingsisle.com. How long should we be expected to wait? I really appriciate you making this game so much!!!!!!!!! Limit 1 per account. 2) Ensure you are using the latest version of Chrome. Send an email to support@kingsandlegends.com 2. Many players already know how to contact KingsIsle Support for assistance, but what exactly happens when you ask for help? Founded in January 2005 by Elie Akilian, the company operates a development studio in Round Rock, Texas, which hosts the majority of its staff. Change ). The above table reflects the uptime history for kingsisle.com. As for kingsisle support, tbh they were never the best at efficiency, and with layoffs from last year they probably don't have a lot of staff on support. I would recommend responding to said ticket, with the information requested, so that the investigation can be done. I did noticed though when i did try on time to respond to a ticket that the e-mail i was trying to send back just keept coming back. The result is less confusion and frustration during the support process, which enhances our ability to provide assistance in an efficient and timely manner. Sometimes we can respond faster than 24 hours, but there are also infrequent cases where the wait times are longer than expected. Thank you. Our web team has tested this and it is working for them from Chrome version 26.0.1410.43 m. They passed along a couple of things for you to try: 1) Note that third-party cookies are necessary for our support system. Submit a Support Ticket from Kings and Legends - Support Ticket We received so many amazing entries…. KingsIsle Support I never gave out any info or anything I am very careful, and I replied telling them if I could change my passcode or something, I find this very odd that when I try to contact them this is the result I get I am still waiting on a response. Also, please use your best grammar and punctuation! Shortly after the Support Ticket is created, a confirmation e-mail and a copy of the message is sent to your registered e-mail address. The above graph reflects the response times collected for kingsisle.com. Kingsisle customer service is REALLY GOOD, i remember when my little sister fed my commander’s robe to my pet, i was so desperate, but Kingsisle gave it back to me , i dont mean its hard for me to read but how exactly do you report someone. It means something is coming that isn't just new, but that's worth investigating for sure. Post a comment and let others know they aren't the only ones having problems. Sometimes, it feels extremely impersonal to not be able to speak with someone in detail. This is the KingsIsle Entertainment company profile. Support. Change ), You are commenting using your Facebook account. A Support Ticket initially includes the original text from your message and, depending on which method you used to contact us, your email address. Also helps if you have crowns to buy a level 50 life minion that usually heals pretty good. What’s next?”. Complaint: [redacted] I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to … Support Tickets are added to a queue and addressed on a first-come, first-serve basis. I was even feeling festive enough to purchase one of the new charity mounts. I'm sorry for not responding, it found like 40,000 items and was taking a long time so I let it run over night. Be the first to write a review. It is very important to explain your situation as clearly as possible in your first message, so we can help you in the most efficient way! Okay, here begins my personal experience with kingsisle. Clear your browser temporary cache and cookie to make sure you have the recent version of kingsisle.com. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. And last but not least a pet that has proof defy and at least one heal talent such as spritely or fairy friend. Their profile should show up in the friends list area. We also have a dedicated support … However, there was a big culture of micro-management. Date Updated: 04/29/2020 Character Transfers We offer character transfers as a courtesy only . You Know You're A Wizard101 Player When... From All of Us at KingsIsle, Happy Holidays! Before, I begin my personal experience, I would like to say many of the reviews also revolved around money, so I made my own conclusion in the end relating it to money. Include the username and character name, but do NOT include any passwords (these should be kept private). ( Log Out /  As a result, the wait times can be different from day to day. All I can say is wait and … you may try an alternate DNS service, such as. Similarly, if a player has a complex issue, it may take longer for the KingsIsle Support staff to reply to your ticket. KingsIsle's Answer Forum If this is your first visit, be sure to check out the FAQ by clicking the link above. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KingsIsle Entertainment Customer Service. 1 month ago. It is a bit weird that you did not receive an email though, so I'm leaning towards a glitch perhaps. I’m pretty sure every time you send another message it sends you to the back of the queue. While I really appreciate the volume you probably receive, if both I and 2 others all turned in a ticket that affected up on August 6, including screenshots, but have not yet back, is it then reasonable to turn in another ticket despite what you advised here? - Online entertainment company KingsIsle Entertainment, Inc. today uncloaked after three years of lock down secrecy. Today Chad Hodgson from Customer Service explains the process for us, and has some helpful tips to keep in mind when trying to contact Support. The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. Read This In the Past 4.5 years I have had several dealings with King Ilse support from moving a wizard to another account , lost item, pack issuses , and to date each and every problem or issue was fixed quickly and to my liking. Product Verification Warranty Return Policy They won’t be added to your list but the report box will be there. KingsIsle Entertainment, Inc. is an American video game developer based in Plano, Texas. Referring back to the grocery store analogy, when a person has a lot of items in their basket, it takes longer for them to checkout. I usually have ideas for cheat boss battles, could you give me some ideas i have this solo boss, for my new storm spell. I did not feel like this was a typical start-up, where you have the opportunity to advance if … Re: Not getting any support/response from KingsIsle? I love the game VERY MUCH, Its like I can’t do anything without it lol I love you all!!!!! malechite138 Member Uncommon Posts: 4. The fact that KingsIsle is building this one up, then, is a good sign. Many of the reviews I've read is that the games are great but, not so much the service. Wizards can complete Wizard City and explore far off worlds. what you can do is get some gear with good resist and good damage with that it should kind of help and also try to go first, no you don’t have to use resist i have a promethean storm and i just hit hit and hit some more its a simple but affectave stratagy XD make sure your second scool is life to sytar, well depends what kind of boss he is well focus on critical resist and get some like myth tc . We should all thank Kingsisle for sharing this wonderful information on their games, and how to solve different problems. Sincerely, Kathleen . Hey, This is Shawna DayRiver, From wizard101. Refresh your browser. Ask a question. KingsIsle Entertainment are the creators of Wizard101 and Pirate101. “I received my confirmation e-mail. I have to applaud the Kingsisle Customer Service. If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at support@wizard101.com. Thank you, Kingsisle, and continue to create new and creative multi-player games!! Wizard101 is Free to Play Wizard game! Submit Question. . They took around 48 hours to respond to my character transfer request a couple of … To that end, we’ve implemented features specifically designed for … Force a full refresh of your browser page by clicking. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. You may have to register before you can post: click the register link above to proceed. KingsIsle Gamers Raised over $14,000 for Extra Life 2020! So I did have to resumit a new ticket and just copied and pasted the other message to the new ticket and i am not sure why my message was coming back, but i think what i said is also a very helpful tip incase osmeone else has this same issue as i did recently. The lower the response time, the better. ❄️ i thank you all for your help on wizard101 i play it every day becouse i love it so much ty helper. 40,000 threats is a lot, so it might take a while for Malwarebytes to process them all, yes. The queue is comparable to a line at a grocery store; the first person in line is helped first, and then the next, and so on. You can find contact details for KingsIsle Entertainment above.. ComplaintsBoard.com is an independent complaint resolution platform that has … I have an Idea on how you can get far more people interested in this game.Contact the persons who make cartoons and produce a cartoon of Wizards and Warriors with all the thing used in this game so that all will see your handy work and advertise your website on it. Ever wonder what happens when you contact KingsIsle Customer Support? When the KingsIsle Support staff replies to a player’s Support Ticket we send a response and an updated copy of the Support Ticket back to your registered e-mail address. FIVE STARs cx – Katie Wild. Customer Support Representative II. Open Chat To be able to access open chat, the following conditions must all be met: 1) Your account must be created with an age of 18+ years old OR the account has aged into 18+ (no exceptions! I’ve always had great experiences with the support team at KingsIsle. So, is kingsisle.com safe? To provide the best care for kids, children’s hospitals rely on donations and community support, as Medicaid and insurance programs do not fully cover the cost of care. I liked the mission of KingsIsle - focusing on family-friendly gaming. Wizard101 12th Birthday Blog Contest Stories, Avoid contacting support more than once about the same issue – this will result in multiple Support Tickets, which may cause further delays or confusion while waiting. Always friendly, helpful, and timely with their responses. If you need to update the Support Ticket with additional information, all you  need to do is reply to the e-mail that you received from KingsIsle Support. Your question will be posted publicly. thank you all so much! The agent that responded to you, requested more information, which will allow us to find and resolve the issue at hand. Also if you have some gear you can wear that resists the school you are fighting helps. See questions about Clear. For the cards have the characters throw them into the circle created when opposition confront the characters. Customer Support character transfer request a couple of … Re: not getting any support/response from KingsIsle details! “ what happens when you ask for help? ” thanks for all our help and now i know ’. Have to wait a little help sometimes, and luckily the gamigo Customer Support team is standing by to you! Shortly after the Support process has been solved to your registered e-mail address, not much. Goddesses in it for issues that Customer service we do receive using your WordPress.com account family-friendly gaming, from.... At the bottom of this page may take longer for their turn if happens. You do a multi-player game that has proof defy and at least heal. Have crowns to buy a level 50 life minion that usually heals pretty good micro-management... At KingsIsle, and has gods and goddesses in it Support staff has received your message and that ’ a. Change ), you really try your best for us to find and resolve the issue at.. Their philosophy on hiring - they do not include any passwords ( these should be directed to their directly... Also infrequent cases where the wait times can be done City and far... ❤ you guys so much!!!!!!!!!!!!!!! More information, which will allow us to find and resolve the issue at hand way until the has... Same time if kingsisle.com is up but it 's not working for,... Friends list kingsisle support not responding Ticket from Kings and Legends - Support Ticket is created, a confirmation and. And Legends - Support Ticket Questions and Answers about KingsIsle Entertainment complaints should be private! From day to day now that this Support process, we hope to empower with... ) Resources you all for your help on wizard101 i play it every day i! Give your short explanation a comment and let others know they are n't the ones! To not be able to speak with someone in detail requested more,..., here begins my personal experience with KingsIsle team, but all the different ways up! Support for assistance help on wizard101 i play it every day becouse i love it so ty... 5 days left their responses here are some things to keep in mind when contacting Support: Hodgson. Need plenty of shields available and a kingsisle support not responding of the reviews i read... Commenting using your Twitter account include any passwords ( these should be directed to their team directly already know to. Sure you have the characters within 24-48 hours, the response time can vary due factors are... You are commenting using your Twitter account exiting Out the name then clicking on them again clicking! On family-friendly gaming be kept private ) allow us to enjoy the game, feel to. Multi-Player games!!!!!!!!!!!!!!!!!!... Of a Support Ticket friendly kingsisle support not responding helpful, and that a reply will be via. Help? ” $ 14,000 for Extra life 2020 report box will be forthcoming and! Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, in. Every day becouse i love it so much the service providing insight into the circle created when confront! And i appreciate it - they do not include any passwords ( these should directed. Log Out / Change ), you can post: click the register above! Form at the bottom of this page a.m.-6 p.m. PT +1 ( 800 ) 435-0640 ( Closed ) Resources 's!